Order Placement & Replacement

Shipping & Delivery

Returns & Refunds

your Account


Order Placement & Replacement

How do I make an order on Dentist First?

Once you have added your desired products in the cart, you will be promoted to signing up with the required details for delivery if you are a new user. If you are an existing user, you can simply log in to your account at any time. After the account confirmation, you will be promoted to an end-to-end secure Razorpay transaction page to complete your purchase. Do not close the page until you’ve received the payment response. The order details will instantly be reflected in your Order History.

What are the benefits of signing up on Dentist First?

Signing up on Dentist First will give you an added bonus of staying on top of all the sale alerts, price drops, new product ranges, purchases and exclusive offers.

Can I edit my order after confirmation?

In order to edit your order after the payment and order details have been confirmed, you will have to contact the respective customer support team which will successfully help you in editing the required details.

Can I order multiple products in one go?

Based on the availability of the products and the stock, you can certainly add any amount of products that can be shipped to your address.

Why is my order not showing?

The order details are immediately showcased in the ‘Order History’ section of the ‘My Account’ page. You can access it through the profile icon on the top right corner on the website. In case your order details are not reflected on the page, you can reach out to the customer support at and get it resolved.

How do I pay for a Dentist First purchase?

Upon successful creation of your account and adding the requested details during the checkout process, you are promoted to a secure payment gateway that allows you to pay for the order through a variety of options such as debit/credit cards, UPI, netbanking and more.

Does the Dentist First deliver to an address different from the billing address?

After you add the billing address as the first step to your checkout, you can choose your delivery address to be either the same or choose an option to change your delivery address.

Can I leave items in my shopping cart to purchase later?

Once you have created an account on Dentist First, you can add products to your cart and checkout at your convenience. The products added to cart will be saved.

Shipping & Delivery

How are the items packaged?

Dentist First orders are packaged with optimum paper cushioning to ensure your products do not get damaged. The products are wrapped individually and placed in an appropriately-sized box. All shippings adhere to strict sanitisation of the products as well as boxes.

What range of locations does Dentist First deliver?

Dentist First is available across 28,000 pin-codes around the country to ensure PAN-India hassle-free delivery.

What is the estimated delivery time?

Dentist First deliveries take up to 5 days shipping nationwide.

Are there any shipping charges on the orders?

Dentist First charges ZERO shipping fee for all the purchases.

What if my delivery failed?

If a delivery fails, you will be notified via your registered email and phone number. However, if you have not received any updates regarding the delivery of your order, please contact us at

What if I used coupon codes or gift cards or reward points and I have to cancel the order?

All promo codes, gift cards, rewards, or points are intended to be used only once during your purchase cycle even if you cancel your order. Alternatively, you can search for other discounts, coupons, or gift cards to save more.

Returns & Refunds

How do I cancel my order?

If your order(s) that you want to cancel have not yet been shipped, you can cancel it by sending an email to . Our team will verify the details and initiate the process immediately. In such cases, the order will be canceled, and the refund will be initiated within 48 business hours of the cancellation request. Returns will not be accepted if the following conditions are met: -Product is damaged due to misuse/overuse -Returned without original packaging including price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged -Serial Number is tampered -Product is used or altered -Request is initiated after5 days of order delivery.

How long does the return process take?

As soon as you raise a request to return your products, a customer support team will reach out to you to your registered phone number or email. Upon confirmation of the return request, a delivery agent is assigned to return the product from your address in 3 days. The return process is completed when the products are received by the company.

How do I initiate a refund?

You can write to us on to initiate a return for the order that has already been shipped or delivered. The respective customer support team will initiate a return pick-up from the delivered address for the order according to the return policies. The refund will be issued of the same order value once the product is received back and verified.

When and how can I get a refund?

If your product qualifies for a refund on the account of returning the product or due to any damages, you will get the refund into your source account through which you made the payment. You can write to us at The refunds are transferred to the source account when the returned products are received successfully. The process generally takes 5-7 days.

Can I return a part of my order?

You cannot return a part of the product. In case you need to return an order in lieu of any damages to the product or the packaging, you can return all the products from the respective order with the billing details you received. For more details, you can contact the customer support team at

How can I track my return status?

When your orders are in the process of returning, you can check the status in the respective purchase’s Order History. You can find all order histories in the My Account section on the top right corner of the homepage.

How will I get refunded for the returned orders?

When you return the orders, or claim for refunds with the respective customer support team, you will get the option to get the final amount in your source account through which you made your payment.

How long does the return process take?

Within 2-4 days of submitting a return request, the item will be picked up. Keep the product prepared; our delivery partner will show up with the required documentation for pick-up. Ensure to add the respective bill that you had received when the order was first delivered.

How to check the order status?

The current status of your orders are displayed under the ‘Order History’ tab of your account information. You can instantly see all the orders that are in transit and the ones that are delivered. All the tracking details are shared with you on your registered phone number and email address after order confirmation.

Your Account

What if I forgot my account password?

In case you are unable to remember your credentials, click on ‘forgot password. This will send a link to your registered email address. You can generate a new password by clicking the link.

Do I need to create an account to place an order at Dentist First?

Whenever you add items to your cart and proceed to checkout, you are promptly asked to sign up if you are a new user. If you already have an account, you can simply click on the ‘Login’ button and complete your purchase. Creating an account will help you stay in touch with exciting sale alerts, price-drops, and latest additions to the Dentist First.


Does Dentist First provide a COD option?

Yes, Dentist First provides a COD option as well.

Is it safe to make an online transaction or use a debit/credit card to order on Dentist First?

To guarantee total privacy for your netbanking, Dentist First uses comprehensive end-to-end security. For card payments and online banking, a 3D secure payment gateway is utilized. The platform is built on a top-notch, reliable, and trustworthy transaction system that also displays the full history of all successful and unsuccessful transactions. One of the most reputable gateways for transactions worldwide is Razorpay. If funds are deducted from your account even if the order has not been confirmed, it will also promptly reimburse the money.

How does Dentist First use my cookie information?

Dentist First uses a customer’s cookie information on agreeing the terms and conditions. Please read the Colgate Palmolive Cookie Policy at (link) You can also refer to Colgate Palmolive Privacy Policy section to learn more about information usages.

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