SHIPPING POLICY 

We try to fulfill all our orders within 10 working days after our team connects with you. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.

The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Goods will need to be signed upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc.

We take no responsibility for goods signed by an alternative person.

We are not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

We follow a no returns, no refunds policy, once your order is confirmed.

CANCELLATION POLICY 

An easy cancellation process is available for all our esteemed customers. You can cancel your order if your order has not been processed.

You can cancel an order using the following steps:

1. Please write to us at help@email.dentistfirst.co.in regarding any order cancellation
2. You can relay the same to the Colgate representative that contacts you.

Returns, Replacements and Refund 

Due to hygiene reasons we do not accept exchange or returns on our products. We will only consider returns/replacements/refund if your order(s) is in a damaged/defective state or is expired or in case you’ve received an incorrect product. Such products will only be considered if they are in their original packaging, in an unused and sealed condition.

Note: Opened or used products will not be accepted as returns.

 a. How do I return a defective/incorrect item purchased?

• Write to our Customer Support team via email at help@email.dentistfirst.co.in within 2 days of receiving your order.
• Provide us with your order ID details and your request to replace your order. Kindly email images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference.
• We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / defective / expired / wrong product only if the products are received by us in their original packaging with their seals, labels intact.
• In case your order is eligible for replacement, the new order will be shipped in 24-48 hours.

    Returns will not be accepted under the following conditions:

• If the product is damaged due to mishandling.
• If the product has been used or altered.
• If a request is initiated after 2 business days of order delivery.